Terms & Conditions

Confirmation:
You will receive an order confirmation by e-mail shortly after placing your order. We reserve the right not to deliver an order in partial or in full in the event that the product is out of stock. In the event that we are unable to deliver your order we will inform you by email and cancel the order.

Payment:
All card payments are via a secure SSL encrypted server.

You can pay with the following payment cards; Dankort, Visa, Mastercard, Maestro, Visa Electron 

Pricing policy:
Prices are shown in DKK. All prices include Danish VAT of 25%. Prices do not include service, payment and delivery charges.

C'est Lyon reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We however take reservations for typing errors.

Shipping:
C'est Lyon uses DAO as courier.
All packages are insured and have a tracking number so the package can be located. 

The costumer will receive an email with information about the dispatch from warehouse, first at this time the costumer will be charged.

Delivery time:
- Danish orders: 2-5 working days.

 

Shipping rates:
- Denmark: From 36 DKK (Free on orders above 500 DKK)

 

Free shipping is automatically applied at checkout when meeting the order minimums. 

Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail. Some delays may occur during sales, public holidays and severe weather conditions.

Please notice that we are unable to deliver to P.O. box adresses.  


RETURNS:
Purchases can be returned for a refund or exchange within 14 days of receipt of goods. You may open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s), including the outgoing shipping. Return shipping costs will not be refunded. In addition, the following criteria must be met:

- All original packaging with pricing, labels, hang tags etc. must be intact.
- No tape is to be attached to the product or the product’s packaging.

 

Returns which do not comply with the above listed criteria will be refused.

Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located.
 

Adress: 
Tåregårdsvej 14, 2750 Ballerup 

 

Once we receive your return we will process your refund or exchange the good(s).

The return and financial responsibility is yours until it reaches C'est Lyon and are confirmed by a delivery confirmation.

If you have any questions please do not hesitate to write to us at Info@cestlyon.com

 

 

Warranty claims:
There is a 2 years warranty on all products sold on www.cestlyon.com. This warranty covers manufacturing faults only, not wear and tear from regular use. Please contact us if you have a warranty claim, including order number, receipt, photos of the claim area and a description of the claim. 

Disclaimer:
C'est Lyon does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, C'est Lyon will contact you by e-mail. Although we do our best to display correct images, correct colours, info and prices, though errors may occur.

 

Privacy policy:
All your personal information is handled under strict confidence. All card payments are via a secure SSL encrypted server.

C'est Lyon will never give any of your personal information to 3rd parties. All information is encrypted for safety. 

Measurements:
All measurements are approximate and variance may occur. Please have average sizing in mind and note that +/- 1cm on each measurement may occur.

C'est Lyon 
CVR / VAT : 38164198 

Contact

Info@cestlyon.com

53565653

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